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FAQ

Find answers to the most popular questions regarding trading with CGtrade.

Account information

  • Where can I check the SWAP rates?

    We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MT4 platform. Our updated swaps are always available by clicking here.
    You can also check the swap rates by logging into the MT4 trading platform and select: View > Symbols > Select instrument > Properties
    There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at 00:00 platform time.

  • Can the account be closed/deleted?

    You can close an account but we will keep your data, in accordance with legislation, on our files for a minimum period of 7 years.

  • What account types do you offer?

    We offer 3 account types: Standard, ECN and VIP. All accounts have the same execution speed.
    Their differences are:
    Spreads:
    The ECN and VIP accounts start at 0.0 pips, whereas the Standard account starts at 0.9 pips.
    Commission:
    *There is no commission on the Standard account.
    *There is a commission per side per lot on the ECN account in USD. Example: If you trade 1 lot of EURUSD, which has a contract size of 100,000 EUR, then your commission per side would be 3.5 USD and 7 USD round turn.
    *There is a commission per side per lot on the VIP account in USD. Example: If you trade 1 lot of EURUSD, which has a contract size of 100,000 EUR, then your commission per side would be 3 USD and 6 USD round turn.
    The minimum deposit for the ECN and Standard account is: 100 USD.
    The minimum deposit for the VIP account is 10,000 USD.
    You can find out more information about our account types at: https://www.cgtrade.com/trading/accounts-overview

  • Can I have a demo and live account working at the same time?

    Yes. In order to do so, install an MT4 platform in different folders on your computer for each of your trading accounts.

  • Can I change the balance of my demo account?

    Yes. Simply send an email with your demo account number and decided balance to our Support team.

  • Are trading conditions the same on my demo and live account?

    Yes, the trading conditions are the same. However, please note that demo accounts operate in a simulated environment which means that no slippage occurs whereas price updates might differ from live accounts.

  • Can I change the settings of my demo account?

    Yes. Simply send an email with your demo account number and decided changes to our Support team.

  • Will my funds be protected at CGTrade?

    CGTrade (Mauritius) Limited is regulated as an Investment Dealer by the Mauritius Financial Services Commission (FSC). As such, our internal systems are in compliance with the FSC regulations, which means that your funds are held in segregated accounts to protect your assets.

  • How do I open a MetaTrader 4 account?

    You can open an account in the Client Area, efficiently and securely. Click here to open an account with us.

  • How do I modify or delete a trade in MT4 platform?

    Right-click on the instrument you placed the trade with and use the options 'Modify the trade' or 'Delete the trade'.

  • I forgot my MT4 password. What do I do?

    You can change the password of your MetaTrader 4 account inside the secure Client Area. For further assistance, please contact our Client Support team.

  • I forgot my Client Area password. What do I do?

    Go to the Client Area login page click on the ‘Forgot your Password?’ link under the ‘Login’ button and follow the instructions on how to reset your password. For further assistance, please contact our Client Support team.

  • Where can I find my account balance and my trading history?

    You can find your account balance and trading history in the MetaTrader 4 platform. The account balance can also be seen in your Client Area.

Risk Warning:Trading financial products on margin carries a high degree of risk and is not suitable for all investors. Losses can exceed the initial investment. Please ensure you fully understand the risks and take appropriate care to manage your risk.

CGTRADE PTY LTD is registered in Australia, and regulated by the ASIC (Australian Securities and Investments Commission) with registration number: 1280088.

CGTrade Limited is registered in Canada and regulated by FINTRAC (Financial Transactions and Reports Analysis Center) with registration number: M19530398.

CGTrade Limited is registered in Saint Vincent and the Grenadines and regulated by the FSA (Financial Services Authority) with registration number: 25355 IBC 2019.

"You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of CGTrade or any of its affiliates, directors, officers or employees.
The services of CGTrade and the information on this site are not directed at citizens/residents of the United States, and are not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation."

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