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FAQ

Find answers to the most popular questions regarding trading with CGtrade.

Trading conditions

  • What are your spreads?

    We offer floating spreads for all account types – Standard, ECN, and VIP. The Standard account offers variable spreads, starting from 0.9 pips with no commissions. Both ECN and VIP accounts offer variable spreads, starting from 0.0 pips with low commissions.
    You can check out our spreads by clicking here.
    At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.

  • Do you offer MT4 MultiTerminal?

    We do not offer MT4 MultiTerminal.
    If you wish, you can install multiple MT4 platforms and place them in different folders. You can download the MT4 platform from our website by clicking here.
    If you click ‘NEXT’ on the first screen, it will then install MT4 to the default folder without asking. On the first screen, you will see the options ‘NEXT’, ‘CANCEL’ and ‘SETTINGS’. You need to click on ‘SETTINGS’ to change the default folder.
    Then, the system will give you the option to change the default install patch.

  • How can I find/check historical data?

    "You can download historical data from the MT4 trading platform, by clicking on:
    Tools > History Centre – then choose a trading instrument and finally press the ‘Download’ button.
    History will then be available on your trading platform, so you can click on:
    File > Open offline > Open Offline Chart.
    Please note that the longer the time frame, the longer the available history will be. For example, M5 history is available for 1.5 weeks, M15 history for 1 month, etc. "

  • What are the limits of setting SL, TP, and TS?

    You can set Stop Loss and Take Profit orders with no limits on all account types. SL and TP orders will still be active, even if your computer is switched off. The minimum Trailing Stop level is 1.5 pips or 15 points. It is possible to set only 1 trailing stop per order. You need to have the MT4 platform open to keep the trailing stop active.

  • Do you provide tick data?

    Currently, we do not provide tick data, as MT4 is not able to store all ticks. Therefore, the tick data would not be accurate. There is an option for the server to store tick data, but we do not use it, as it is not able to store 100% of the ticks. In addition, that would slow down the server considerably due to a large amount of data, as the ticks are not filtered.

  • Do you offer FIX API connection?

    We offer FIX API connection to our large private clients and institutional clients. The minimum account balance required is 500,000 $ and the required minimum monthly commission fee generated should be 5,000 $. We are not offering a demo version. If a client generates 5,000 $ or more in monthly commissions, then we do not charge any fees for using this service. However, if the monthly commissions are less than 5,000 $, then a fee applies (5,000 $ – amount of commission generated).

  • Do you offer negative balance protection/cover negative balance?

    Traders who use the maximum leverage available face the risk of a negative balance.
    For example: Let’s assume that you have 200 USD on your account and you open 1 lot on USDJPY on Friday evening, with 1:500 leverage and 200 USD margin. *
    On Sunday night, the market opens 30 pips away from Friday’s closing price in a direction against you, so your position will immediately have a loss of 30 pips x 10 USD = 300 USD loss, while you have only 200 USD on your account.
    The position will be automatically closed and your account would have a negative balance of -100 USD. This situation is 100% impossible when a trader uses 1:1 leverage. The higher leverage a trader uses, the more risks they take. Please also note that a negative balance may occur due to a slippage during high volatility.
    CGTrade covers the negative balance, ensuring that clients cannot lose more money than they put it. Moreover, our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Also, we might reduce the leverage on the client’s account.
    *This is an illustrative example.

  • What is CGTrade’s trade execution model?

    CGTrade (Mauritius) Limited is a Mauritius Financial Services Commission (FSC) regulated broker with a fully automated No Dealing Desk (NDD) execution model, providing liquidity from global, top-tier banks and hedge funds.

  • What is slippage?

    CGTrade (Mauritius) Limited is a NDD broker, which means that we just clear our clients’ trades and retranslate quotes we get from our liquidity providers. Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement. Please note, that during market-moving news or high volatility, the risk of slippage is higher than during normal conditions. With us, you will get both positive and negative slippages.

  • Are hedging and scalping allowed?

    Hedging is allowed. Scalping is also allowed. There are no time limitations for keeping the positions open.

  • What are the minimum and maximum account leverage you offer?

    The minimum leverage is 1:1. The maximum leverage is 1:1000.
    The maximum leverage for gold is 1:500.
    For more information about our leverage and margin requirements, click here.

  • What are your margin call/stop out levels?

    "Our margin call / stop out levels are 100% / 30% Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 200.
    When you opened the account, you had a 400 USD equity on your account. When the position starts to move against you and your account equity falls to 200 USD, you will have a margin call. But your position will not be closed yet. When your account equity falls to 30% of the required margin, then the system starts to close your positions immediately.
    Taking the above example, if you open a position with 200 USD of margin and your account equity falls to 60 USD, then the system starts to close your position. If you have several positions opened, then the system closes them starting from the one with the biggest loss.
    If, while closing the positions, your account equity reaches a level of more than 50% of the required margin, all other positions will remain open. "

  • What is your order execution speed?

    Our average execution speed is around 0.18 seconds.

  • What are the minimum and maximum position sizes?

    The minimum trade size is 0.01 lot and the maximum trade size is 30 lots. The maximum amount of orders you can open on an MT4 account is 200.

  • What is the commission on the VIP account?

    On the VIP account, there is a commission per side per lot in USD.
    For example, if you open 1 lot on EURUSD, then the commission is 3 USD per side and 6 USD per round turn.
    For 1 lot on GBPUSD, the commission is 3 USD per side and 6 USD per round turn.

  • What is the commission on the ECN account?

    The Pro account has a commission per side per lot in USD.
    For example, if you open 1 lot on EURUSD, then the commission is 3.5 USD per side and 7 USD per round turn.
    For 1 lot on GBPUSD, the commission is 3.5 USD per side and 7 USD per round turn.

  • Where is CGTrade regulated?

    CGTrade is regulated by the Financial Services Commission (FSC) of the Mauritius and regulated by the Financial Transactions and Reports Analysis Centre (FINTRAC) of Canada.

  • What are the advantages of trading with CGTrade?

    CGTrade provides you with low spreads starting from 0.0 pips and ultra-fast execution speed of 0.18 second on average. Deposits are processed instantly while withdrawals are processed within one working day. We are proud that we have no restrictions on trading and no requotes. We also allow scalping, hedging, arbitrage, EAs and algorithms.

  • What are your trading hours?

    "FX trading is available 24 hours a day, 5 days a week. You can trade from Monday 00:00 to Thursday 24:00 and on Friday from 00:00 until 23:58 (MT4 Server time). Find out more here. Note: Trading hours are subject to change without prior notice. Liquidity Providers may adjust trading schedule as necessary, depending on market conditions."

  • What commission will I be charged for trading on the MT4 platform?

    There are no commissions on the Standard account. The commission on the ECN account is 3.5 USD per side per lot and on the VIP account is 3 USD per side per lot.

  • Do you have a dealing desk?

    We don’t have a dealing desk because we are a NDD broker and all our procedures are automated. We have no conflict of interest with our clients as 100% of the orders are cleared with liquidity providers.

  • Does slippage occur in your platform?

    At CGTrade, slippage can occur during big news announcements, depending on the market conditions and volatility. There could be both positive and negative slippage.

  • Do I get any requotes?

    CGTrade is one of the few NDD brokers that doesn’t have any requotes.

  • How many platforms are available for trading?

    We offer one of the most popular and easy-to-use platforms, MetaTrader 4, which is available for Windows, iOS and Android.

  • What is the margin call procedure for MT4?

    "Negative price movement can potentially lead to a margin call and the subsequent triggering of an automated margin close-out of positions. In the event that market conditions are unfavorable to you, we will set a stop-out level to reduce your maximum loss. This means that we will set a threshold of margin value, below which positions are automatically closed. This stop out is set at 30% of the margin
    For example, based on a margin of 100, the position would be automatically closed if the net equity* reaches 30 or lower.
    In a nutshell, once your account net equity drops below 100% of the initial margin required to establish the open position(s), the MT4 changes colour, to red, to indicate that you are close to or, on margin call. Once your account net equity drops below 30% of the margin requirements (depending on entity and client classification), it will close your trades one by one, starting with the trade with the biggest loss. *Net equity: Defined as the sum of the client’s net profit and loss on an open position(s) and client’s deposited funds."

Risk Warning:Trading financial products on margin carries a high degree of risk and is not suitable for all investors. Losses can exceed the initial investment. Please ensure you fully understand the risks and take appropriate care to manage your risk.

CGTRADE PTY LTD is registered in Australia, and regulated by the ASIC (Australian Securities and Investments Commission) with registration number: 1280088.

CGTrade Limited is registered in Canada and regulated by FINTRAC (Financial Transactions and Reports Analysis Center) with registration number: M19530398.

CGTrade Limited is registered in Saint Vincent and the Grenadines and regulated by the FSA (Financial Services Authority) with registration number: 25355 IBC 2019.

"You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of CGTrade or any of its affiliates, directors, officers or employees.
The services of CGTrade and the information on this site are not directed at citizens/residents of the United States, and are not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation."

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